mB
mike B
1 reviews | Active since Aug 2012
29 Nov 2017, 13:29
Wrong order sent from Mtn Direct
My order is incorrect and I cannot get hold of anyone to resolve!
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
29 Nov 2017, 15:49Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply29 Nov 2017, 15:49
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
mB
mike B's updateReviewer Update
30 Nov 2017, 16:08No response or call
mB
mike B's update30 Nov 2017, 16:08
Reviewer Update
No response or call
mB
mike B's updateReviewer Update
05 Dec 2017, 15:18I suggest you call me instead of doing this
mB
mike B's update05 Dec 2017, 15:18
Reviewer Update
I suggest you call me instead of doing this