WB
Wessel B
1 reviews | Active since Sept 2017
20 Apr 2018, 19:55
Wrong number, thanks MTN
I have a contract cellphone from mtn, ever since I got the cellphone from mtn with the new number, I have received phone calls and WhatsApp messages ment for a guy named Gert... I went to mtn and they said they can't help me, how do you assign me a number that is still active?! And the tell me you can do nothing about it... I feel like I know Gert personally already and he lives in another province. I cannot cancel my contract now so I am cursed by hearing "jammer ek het die verkeerde nommer" every day for the next 2 years.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
23 Apr 2018, 11:49Good day Wessel,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that our numbers are continuously recycled. There are various apps on all the app stores that allow you to block numbers from contacting you. Depending on what device you are using, you may block the numbers on your device as well.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply23 Apr 2018, 11:49
Official
Good day Wessel,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that our numbers are continuously recycled. There are various apps on all the app stores that allow you to block numbers from contacting you. Depending on what device you are using, you may block the numbers on your device as well.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,