PC
Pieter C
1 reviews | Active since Aug 2012
05 Aug 2015, 14:10
WRONG MTN Unbilled MT Billing Subs
Hi, On the MTN website under Unbilled MT Billing Subs I'm getting billed by *** once a week to the amount of R3.50c. This is the second time this is happening. The (contract sim 083 *** ****) is in my 3G ****le and the simcard never gets taken out. I've submitted a query (Reference number ***) on MTN website but queries are not attended at all (second time now). I phoned helpdesk and they are not answering. I'm tired of this *** This happened before, but then MTN unsubcribed me from this ***) number but IT billed me again which I cant understand because my MTN sim is in my 3G ****le.<br> Please fix! as this amount is growing.
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MTN South Africa's replyOfficial
20 Aug 2015, 11:43Hello phc2012,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please insert the sim into a handset.
Dial *141*5# select option 4. Follow the prompts to cancel the service.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please insert the sim into a handset.
Dial *141*5# select option 4. Follow the prompts to cancel the service.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply20 Aug 2015, 11:43
Official
Hello phc2012,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please insert the sim into a handset.
Dial *141*5# select option 4. Follow the prompts to cancel the service.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please insert the sim into a handset.
Dial *141*5# select option 4. Follow the prompts to cancel the service.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***