SP
Sippe P
1 reviews | Active since Apr 2015
29 Apr 2015, 12:51
Wrong measurment of data bundle
I just purchased a 24h data bundle from mtn and activated it . 2 minutes later after downloading only 8Mb (checked it in the data usage settings on my smartphone), I received a sms which stated that i had used 150Mb and that their fair use policy was being implemented. <br> A fair use policy is understandable and all but after only allowing me to download 8Mb and report it as 150Mb is ridiculous.
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MTN South Africa's replyOfficial
14 May 2015, 08:29Hello Thatguy,
Apologies for the delayed response and inconvenience experienced,
Thank you for bringing this to our attention. We appreciate that you have made us aware of your dissatisfaction with our data bundles.
Please be advised that a request to investigate your data usage has been logged.REQ:***
Thank you for your post.
REQ:***
Apologies for the delayed response and inconvenience experienced,
Thank you for bringing this to our attention. We appreciate that you have made us aware of your dissatisfaction with our data bundles.
Please be advised that a request to investigate your data usage has been logged.REQ:***
Thank you for your post.
REQ:***
Best regards,
MTN South Africa's reply14 May 2015, 08:29
Official
Hello Thatguy,
Apologies for the delayed response and inconvenience experienced,
Thank you for bringing this to our attention. We appreciate that you have made us aware of your dissatisfaction with our data bundles.
Please be advised that a request to investigate your data usage has been logged.REQ:***
Thank you for your post.
REQ:***
Apologies for the delayed response and inconvenience experienced,
Thank you for bringing this to our attention. We appreciate that you have made us aware of your dissatisfaction with our data bundles.
Please be advised that a request to investigate your data usage has been logged.REQ:***
Thank you for your post.
REQ:***
Best regards,