Wrong item supp**** now they trying to make it my problem

On the 17th of October I did an update with the VIP advisor ***, she then got someone to call me to do the update. The lady called me, and I requested to update to a Samsung tab 7 with a keyboard. She stated that they no longer have tab 7 in stock, but I can update to a tab 9, I asked if it came with a keyboard to which she confirmed that it does. During the conversation I stated numerous times that I do not want a tablet without a keyboard (listen to your recording, I have mine). The contract was completed.

When I received the Tablet, I found that it came without a keyboard. I phoned VIP advisor *** and she stated that the tablet comes without a keyboard, and I can go buy one somewhere. This made me very angry as this is not what I asked for. She asked if I had opened the box, what was she thinking, how was I to know what was in the box without opening it. I explained to her that I clearly started to the sales lady I do not want a tablet without a keyboard. The VIP Advisor said she will have to go listen to the recording first which she then did according to her. She then returned my call a said I should try and claim a keyboard from Samsung, I explained to her that I should not be doing her job for her. It has been dragging on and on with no favourable outcome for me.

On the 26th she called me to say they can't get a keyboard and I should go buy one online at Takealot or somewhere and they will refund me. What a joke> This is totally unacceptable. I told her to cancel the contract, her answer was that this will take months to do.

Now please understand I did not want a tablet without a keyboard, they made a mistake by supplying the wrong tablet and now they are trying to make it my problem.

This is very unprofessional business from MTN.