PP
Primrose P
1 reviews | Active since May 2013
07 Apr 2017, 12:25
Wrong item delivered
<p>I signed up for a contract at MTN store at Somerset west Mall. The contract was for a Damsung Smart Curved FHD TV 40" plus Sh@relink MF 283+. When i received the TV it was a normal plasma TV and when i adk the distribution officer they told me it suppose to be a plasma tv and that they are only distributing. When i contact MTN no one wants to take the blame. </p> <p>Please help me to get that curved TV or they must cancel this contract. </p> <p>They **** to me about the product.</p>
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MTN South Africa's replyOfficial
09 Apr 2017, 22:09Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that this has been escalated to the relevant management team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***1
Best regards,
MTN South Africa's reply09 Apr 2017, 22:09
Official
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that this has been escalated to the relevant management team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***1
Best regards,