Wrong information provided and no assist provided.

I've had a MTN contract since 2020. All was well until I was ****** and they took my phone in MTN on February 2024 reporting that to them and informing them about the **** these people we doing with my number. So they couldn't assist with my phone they just block my number. Fine. I than ased them to pause my contract cause I no longer had a phone to use my data. They agreed. Only to find out later on when I received a message stating I owe MTN and I'm in arrears. I called back again and spoke to one of their agent. They told me you can't pause a contract I should have cancelled it. I was very angry. So I said okay so now should I pay this amount will I receive the data for all these month the agent said no. I was really angry about that and told them okay fine , I'm on month to month now anyway so cancel my contract but they never did. The bill keeps on getting higher and I won't pay for something I said I don't want. Till now my contract has not been cancelled. I was willing to pay my arrears provided that I receive my data for these past months. Kindly intervene.