oS
owen S
1 reviews | Active since Jul 2011
06 Jun 2016, 13:01
wrong information given on contract
<p>i have a current contract that i renewed. i change the contract to a Rand value contract as i wanted to call overseas and the agent at MTN(call center) said i would be able to use the money every month to call ovverseas. They ****. and now i am sitting with a contract that they i dont need. i did complain to the call centre but no one has come back to me.</p>
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Replies (2)
MTN South Africa's replyOfficial
07 Jun 2016, 11:56Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
May you kindly provide us with your cellphone number or MTN Account number or ID number in order for us to be able access your account and investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply07 Jun 2016, 11:56
Official
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
May you kindly provide us with your cellphone number or MTN Account number or ID number in order for us to be able access your account and investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
oS
owen S's updateReviewer Update
07 Jun 2016, 12:01thank you for the reponse but i made a mistake on the company. it is Cell C not MTN. i am trying to change the details
oS
owen S's update07 Jun 2016, 12:01
Reviewer Update
thank you for the reponse but i made a mistake on the company. it is Cell C not MTN. i am trying to change the details