OB
Otsiele B
1 reviews | Active since Jan 2019
03 Jul 2019, 09:35
WRONG INFORMATION GIVEN.
I received an SM stating that I should pay R853.11 before the 3rd of July, which I did( thinking that I settled my account) but guess what??? I just received an SMS stating that they have Suspended my services and I have to pay an additional R258. They should have told me the exact amount to pay, now it is my problem???
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Replies (2)
MTN South Africa's replyOfficial
03 Jul 2019, 11:07Hi Otsiele,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Kindly note the account has been rectified should reflect a R0.00 balance within 24 hours.
It is my goal to restore your confidence in our company by solving this problem and preventing it from happening again.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Service Recovery Team
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Kindly note the account has been rectified should reflect a R0.00 balance within 24 hours.
It is my goal to restore your confidence in our company by solving this problem and preventing it from happening again.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Service Recovery Team
Best regards,
MTN South Africa's reply03 Jul 2019, 11:07
Official
Hi Otsiele,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Kindly note the account has been rectified should reflect a R0.00 balance within 24 hours.
It is my goal to restore your confidence in our company by solving this problem and preventing it from happening again.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Service Recovery Team
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Kindly note the account has been rectified should reflect a R0.00 balance within 24 hours.
It is my goal to restore your confidence in our company by solving this problem and preventing it from happening again.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Service Recovery Team
Best regards,
OB
Otsiele B's updateReviewer Update
03 Jul 2019, 11:14Wonderful news Willem, and what about my services? are they still suspended?
OB
Otsiele B's update03 Jul 2019, 11:14
Reviewer Update
Wonderful news Willem, and what about my services? are they still suspended?