LM
Livhuwani M
1 reviews | Active since Jul 2012
01 Sept 2016, 10:25
Wrong Information, Bad Service,
<p>I have foned MTN customer service on the 31st July and spoke to Zaihonesa Lawrence who gave me wrong information. I asked her to cancell my subscription with Flexiba that i was not even aware that i have on my contract fone. I was paying R729 every month but to my suprise i have been payin R943 since July. She said to me she is going to cancel the subscription for me. This morning MTN again deducted R943 and i foned around 05:44 and spoke to Juran Nelson. He said to me i have to phone this company myself. He is not going to cancel this subscription for me . He even laughed at me.The number he gave me is ********** . It doesnt go through instead you speak to a machine. This is a *******. Who allowed those people to add money on my contract? i have a contract with MTN and dont expect some additional subscription.</p>
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MTN South Africa's replyOfficial
01 Sept 2016, 14:35Good Day Livhuwani
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that you were subscribed with two third party content service providers, Mira networks and Opera telecom. Please note that as per our systems the subscriptions were cancelled on 2016-07-31.
Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
Please contact the content provider Mira networks on *** or email *** and Opera telecom on *** or email *** to assist you further with any credits due to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply01 Sept 2016, 14:35
Official
Good Day Livhuwani
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that you were subscribed with two third party content service providers, Mira networks and Opera telecom. Please note that as per our systems the subscriptions were cancelled on 2016-07-31.
Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
Please contact the content provider Mira networks on *** or email *** and Opera telecom on *** or email *** to assist you further with any credits due to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,