HK
Helena K

1 reviews | Active since Jul 2015

03 Sept 2015, 13:58

Wrong info received and charged to acc A***

A sales person phoned me and advise that he can sell me a product that will only cost me R650.00 per month and that I will no longer have to pay the large amount on my cellphone. I've asked him numerous time if he is sure I will only have to pay from now on R650 he kept on replying yes. Then when I received my account from them I was charged R474.59 + R525.44 for some 10GB on top of my normal telephone account. I phoned them and advise that I do not want an extra account and thaqt the guy told me I will only have the R650 account. They came back to me and say sorry you will have to pay these 2 amounts. I am very unhappy with service and response even after I request them to please listen to the conversation. They just say I agreed to it. I have no knowledge so I was ********** because of my electronic knowledge. I refuse to pay that money!!!! please can MTN sort this out as I do not get any response from the consultants.

0
Replies (1)
MTN South Africa
MTN South Africa's reply18 Sept 2015, 09:45
Official
Hello HelenadeKoker,

Thank you for your post.

We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.

We would like to advise that this matter is receiving priority attention.The query has been escalated for investigation and assistance.

Regards
Lorraine
REQ:***