Wrong Info given

I wen to MTN hazel park on the dates: was greeted by a tall white guy . I explained to him that i called customer service and failed security questions and customer services agent advised that i should go to the store to perfom simswap with my ID .

The guy told me they no longer do simswap at the shop the process is i need to do affidavit and certified copy of my ID and call 173 then they will give me a number that i should fax the documents and it takes only 24hrs .I was suprised as the callcentre agent never explain that to me, as it was saturday i drove to Germiston police station to get my affvidavit and also find a open internet cafe to do copy of ID. When i was at the policestation i remember there is an MTN shop at the Mall and quickly went there to my suprise the lady asked me if i would like her to assist me with simswap and i agreed and simswap was done as i did explain to her that callcentre sent me there.

What i would like to know from this guy atHazelpark why did he had to tell me such a long story is it because i'm black cus i saw his look had an attitude and it was as if i was irritating him the time i was asking as to why the CC agent didnt explain that to me. i hadto go and stand i a very long queue at the policestation nevermind my petrol that i use driving to the policestationof which he should have just told me the dont do simswap at that store i should try other stores. Is this how you treat your customers at that shop as i felt that if i was told straight i wasnt go to the internetcafe and even go to policestation was going to go straight to the other shop.

MTN Hazel park what a disgusting service .

Regards Lindelani