lM
lydia M
1 reviews | Active since Sept 2012
28 Sept 2015, 09:48
wrong imei number
Hello Peter<br> my name is Winnie Mkhatshwa,I have a contract with mtn secunda store from 2012 . 2014 I upgraded my contract and the sales lady did not update my IMEI number with the insurance and i was not even aware that i must update the insurance that i have a new imei number because the sales lady did not tell me about it, 3 months back I was ****** and ****s took my phone when i claim the insurance keeps declaining my claim because the imei number was not updated. Please note that i have been paying the insurance for the new phone and still paying even the contract. The sales lady name Sarah who happen to be a manager now.
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MTN South Africa's replyOfficial
28 Sept 2015, 16:01Hello lmo***a78@ ,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply28 Sept 2015, 16:01
Official
Hello lmo***a78@ ,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,