Wrong IMEI number

Good day,<br> <br> After taking months to get my phone repaired last year, my phone was unfortunately damaged again. When I called the call centre to report the claim I was advised that the IMEI number on my contract was different from the phone I now have. It appears that my phone was swapped out instead of being which I was unaware off.<br> <br> Surely it is MTNs duty to amend the policy document to the new IMEI, especially considering that the phone was swapped by MTN insurance in the first place?<br> <br> Please contact me urgently my number is ***.