1 reviews | Active since Nov 2012
Wrong devices and more waiting...
I waited four weeks after my new contract application was accepted for the laptop and router to arrive. Today the MTN branch phoned and said that the devices arrived. When I got to the store, however, it was the incorrect laptop. The branch phoned supply and they said that they sent the wrong one because the correct one was out of stock. I told the branch that I will take the one which came, as I was not in the mood to wait longer. However, they could not release the laptop as they did not have in stock the correct router which bundles along with the laptop that came... So now I have to wait even more...
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to standerton Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to standerton Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Best regards,