Wrong device delivered.

I app**** for a contract at our local MTN Store. And i app**** for a white Iphone 6s plus 64 gig. This was approved as per my application and we signed the contract. I had to wait for two weeks for the device to arrive at the store. I went to collect the device and i received a black one instead. But i did not mind that. Further on they explained to me that i had 30 days to decide on whether i want insurance on the device and they gave me forms to submit in case i do decide to take out the insurance. I submitted the forms after two weeks. And assumed that they had activated the insurance.

few months after, my screen cracked, i went to MTN, turns out, my application for insurance was not submitted on time, hence i was not covered. So i did not make a big fuss about it, and i just let it go.

So now in the 2nd year of using the device, a notification pops up every time that i'm running out of space. To me, this was impossible, because i have a 64g worth of space. the message persisted. I took out the box and only then saw, they gave me a Black 16g Iphone 6s plus. So all along, i have been paying for a deceive that i do not even have.

After realizing this, i immediately went to the store and explained the matter. They were not really phazed, and told me to log a query. And i had to drag response out of them, which was that they cannot replace the phone. And that i have to pa an extra promo fee of which i had no idea of in the first place, and nobody ever explained to me what a promo fee actually is. And also, that it will actually increase my fee. So i told them that im not satisfied, and they told me to log a formal complaint. I never, to this day received any feedback regarding my complaint. and i chased them up again two days ago regarding this. And they then told me they wont be able to help me because my screen is cracked. And followed again with the promo fee story.

I am tired of begging for proper service. In giving me what is rightfully mine. They are reluctant in helping and giving good service. I am disappointed by the way they are handling this. It is ********* and unprofessional. I have all the communication at hand, as well all the signed contracts and paperwork. as well as the delivery docket.