SK
Sulayman K
1 reviews | Active since Jul 2009
01 Dec 2017, 14:35
Wrong delivery & passing the buck
app**** for data contract on 20 Nov (40gig). via MTN Direct 083 123 DOOR. Phoned in same day and cancelled. App**** for 50 gig contract on 24 Nov. Approved. Received delivery of SIM on 30 Nov. Obviously assumed it is for the 2nd (50 gig) contract. After receiving data which seemed deficient, even after pro rata, it takes about ten consultants to verify that I receive the SIM for the first CANCELLED contract. I have spent the day being kicked around from service to sales to activation and back around and getting no joy on cancelling what was already cancelled or even allowing me to cancel what I don't want within my 7 days allowed. Basically forcing an unwanted contract besides unbelievable inefficiency and contradictory replies!
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MTN South Africa's replyOfficial
03 Dec 2017, 20:25Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply03 Dec 2017, 20:25
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,