Wrong default on my credit report

March 2015 I request that my contract to be cancelled and switch to prepaid. However, I was told that they cannot proceed with the process because I owe, I made means to pay. The process prolonged to August 2015 and my request was finalized then. I have two ref numbers I managed to jot down during my struggle of completing the process *** and ***. The last person I remember talking to was Sphelele ref number *** assured me that R 408.35 will be reversed because I was billed incorrectly (please get the recording of this call). Then I had to wait for a month to be switched to prepaid that was already in August. After being switched to prepaid I was convinced that I don’t owe you because the initial reason of the dragging the process from March to August it was because I owe. So how was I switched to prepaid and when I still owe?. I did not receive any letter of demand or warning to inform me that my account will be handed over to the lawyers but I use to receive my monthly invoices on time. I only found out when I received my credit report I would not have known, 22/04/2016 ref number *** Lolani gave me their legal number *** I called and they confirmed that they don’t have my account. I called Jantille ref number ***5 transferred me to legal team but there was no answer. Please remove my name on credit bureau, I did not follow the right protocols before you listed me.