Avds
Andre van der spuy
1 reviews | Active since Jul 2015
01 Jul 2015, 10:33
Wrong Deduction for two months in a row
So for the second month in a row mtn deducted the wrong amount of money for my contract. I have a contract with a limit that means I can not use more data than what is given to mee, unless I buy more myself. The best of all is that I didn't even use my mtn simcard for the last two weeks of the month. It's unacceptable and you get no response from anyone when you call or go the store yourself. It all started with my new upgrade. And it's not just me that have this problem.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
15 Jul 2015, 10:17Hello Andre1993 ,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service, it was never our intention to displease you in any way.
Kindly be advised that as per our systems, your usage limit service was only activated on the 1st of June 2015. Therefore all costs incurred before this date are valid. Also note that these costs were due to additional data charges and content charges.
Please dial *141*5# from your cellphone and then select option 4 to manage/cancel any content services.
Once again please accept our apologies for any inconveniences caused.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service, it was never our intention to displease you in any way.
Kindly be advised that as per our systems, your usage limit service was only activated on the 1st of June 2015. Therefore all costs incurred before this date are valid. Also note that these costs were due to additional data charges and content charges.
Please dial *141*5# from your cellphone and then select option 4 to manage/cancel any content services.
Once again please accept our apologies for any inconveniences caused.
Kind regards
Letumile
REQ:***
MTN South Africa's reply15 Jul 2015, 10:17
Official
Hello Andre1993 ,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service, it was never our intention to displease you in any way.
Kindly be advised that as per our systems, your usage limit service was only activated on the 1st of June 2015. Therefore all costs incurred before this date are valid. Also note that these costs were due to additional data charges and content charges.
Please dial *141*5# from your cellphone and then select option 4 to manage/cancel any content services.
Once again please accept our apologies for any inconveniences caused.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service, it was never our intention to displease you in any way.
Kindly be advised that as per our systems, your usage limit service was only activated on the 1st of June 2015. Therefore all costs incurred before this date are valid. Also note that these costs were due to additional data charges and content charges.
Please dial *141*5# from your cellphone and then select option 4 to manage/cancel any content services.
Once again please accept our apologies for any inconveniences caused.
Kind regards
Letumile
REQ:***