MT
Mokgadi T
1 reviews | Active since Jan 2018
29 Jan 2018, 19:48
Wrong debit order
Mtn has debited my account and I do not even have contract with them, how do u do your fica when customers fetch the phone this was a ********** deal as i have not purchased any product with them, never had any connections with them, thy better stop the debit order immediately....
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
02 Feb 2018, 14:47Good day Mokgadi,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we require a sworn affidavit, certified copy ID and a case number in order for our ***** department to investigate the matter.
Kindly forward these documents to: ***
Should you wish to see a copy of the ********** contract, please supply a section 205 subpoena as per policy and audit processes.
We would like to assure you that we are actively working to improve our service levels.
Regards
Charelle Webster
MTN Complaints Management Team.
Best regards,
MTN South Africa's reply02 Feb 2018, 14:47
Official
Good day Mokgadi,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we require a sworn affidavit, certified copy ID and a case number in order for our ***** department to investigate the matter.
Kindly forward these documents to: ***
Should you wish to see a copy of the ********** contract, please supply a section 205 subpoena as per policy and audit processes.
We would like to assure you that we are actively working to improve our service levels.
Regards
Charelle Webster
MTN Complaints Management Team.
Best regards,