1 reviews | Active since Oct 2015
During Aug 2015 I upgraded my contract Top 100 (R399pm) and the salesperson indicated that a pro-rata debit at the end of Aug. End Aug a debit to the amount of R1014 was deducted. I then phoned MTN to inquire no luck in explaining. I went to MTN office in Greenstone Mall again no concrete explanation they referred me to call MTN customer service, request to speak to the their credit controller and spoke to Thabang *** and he told me someone from Mtn will call me within a week after also realising that the 1014 charged was over and today after 3wks no one has phoned.<br> <br> On the 22/09/2015 I phoned again and spoke to Dimakatso Mothobi *** & *** and she was very helpful and told me my account has been done incorrectly and she will send a query to the their accounts dept for them to reimburse me. Apparently there is a recurring amount since 2012 and it puzzled me.<br> <br> She told me that from month end September the correct amount of R608 will me debited. Note: i have another contract for 208 with MTN.<br> <br> Lo & behold on 1st Oct a debit of R972.00 charged Livid!!! spoke to Lucky Selepe ref *** and *** & he told me the same thing as Dimakatso did.<br> Eish MTN<br>
Best regards,
Best regards,
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