MP
Maurice P
1 reviews | Active since Oct 2021
02 Jan 2026, 18:46
Wrong Data Package
I app**** for the 30GB data package, however I was instead provided with the 15GB data package, for which I was charged R149. This is not the package I requested or agreed to.
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Maurice P's updateReviewer Update
02 Jan 2026, 18:47Dear MTN Customer Service,
I would like to formally lodge a complaint regarding an incorrect data package that was issued to me.
I app**** for the 30GB data package, however I was instead provided with the 15GB data package, for which I was charged R149. This is not the package I requested or agreed to.
What is extremely disappointing is that despite contacting the MTN call centre and visiting MTN stores for assistance, I was informed that they are unable to assist, even though I was charged the full amount. The error was not on my side, yet I am the one being inconvenienced.
As a paying customer, I expect accurate service delivery and proper support when an issue arises. Being charged for the wrong product and then receiving no resolution reflects very poorly on MTN’s customer service standards.
I request that this matter be urgently investigated and resolved by either correcting the data package to the 30GB package, issuing a refund, or providing a suitable alternative.
I can be reached on the following number should you require any further information: ***.
I look forward to your prompt response.
I would like to formally lodge a complaint regarding an incorrect data package that was issued to me.
I app**** for the 30GB data package, however I was instead provided with the 15GB data package, for which I was charged R149. This is not the package I requested or agreed to.
What is extremely disappointing is that despite contacting the MTN call centre and visiting MTN stores for assistance, I was informed that they are unable to assist, even though I was charged the full amount. The error was not on my side, yet I am the one being inconvenienced.
As a paying customer, I expect accurate service delivery and proper support when an issue arises. Being charged for the wrong product and then receiving no resolution reflects very poorly on MTN’s customer service standards.
I request that this matter be urgently investigated and resolved by either correcting the data package to the 30GB package, issuing a refund, or providing a suitable alternative.
I can be reached on the following number should you require any further information: ***.
I look forward to your prompt response.
MP
Maurice P's update02 Jan 2026, 18:47
Reviewer Update
Dear MTN Customer Service,
I would like to formally lodge a complaint regarding an incorrect data package that was issued to me.
I app**** for the 30GB data package, however I was instead provided with the 15GB data package, for which I was charged R149. This is not the package I requested or agreed to.
What is extremely disappointing is that despite contacting the MTN call centre and visiting MTN stores for assistance, I was informed that they are unable to assist, even though I was charged the full amount. The error was not on my side, yet I am the one being inconvenienced.
As a paying customer, I expect accurate service delivery and proper support when an issue arises. Being charged for the wrong product and then receiving no resolution reflects very poorly on MTN’s customer service standards.
I request that this matter be urgently investigated and resolved by either correcting the data package to the 30GB package, issuing a refund, or providing a suitable alternative.
I can be reached on the following number should you require any further information: ***.
I look forward to your prompt response.
I would like to formally lodge a complaint regarding an incorrect data package that was issued to me.
I app**** for the 30GB data package, however I was instead provided with the 15GB data package, for which I was charged R149. This is not the package I requested or agreed to.
What is extremely disappointing is that despite contacting the MTN call centre and visiting MTN stores for assistance, I was informed that they are unable to assist, even though I was charged the full amount. The error was not on my side, yet I am the one being inconvenienced.
As a paying customer, I expect accurate service delivery and proper support when an issue arises. Being charged for the wrong product and then receiving no resolution reflects very poorly on MTN’s customer service standards.
I request that this matter be urgently investigated and resolved by either correcting the data package to the 30GB package, issuing a refund, or providing a suitable alternative.
I can be reached on the following number should you require any further information: ***.
I look forward to your prompt response.