Wrong data is loaded each month. Pathetic service!

Item: MTN South Africa
Rating: 1
Author: Gavin S

From January I cant get MTN to load the correct data on my phone. I upgraded on a promotion where I was suppose to get 30GB data per month, but I am only getting 3GB per month. I called the call centre, went into the shop numerous times, but everybody keeps telling me the have escalated the problem, but nearly after 7 months this is still not resolved. #PatheticService

Helpful (0)

Replies (3)

Gavin S's updateReviewer Update

15 Jul 2019, 14:43

Hi Renall,

Thanks for the quick reply.

Here are my reference number:
***

Also, you can call MTN Mall@Reds, I was there twice in the last 2 weeks, and I have been phoning each day with no success.

Please help me sort this out.

I can even send you the attachments which I have send MTN numerous times.

Thanks!

Kind regards,

Gavin

Gavin S's update15 Jul 2019, 14:43

Reviewer Update

Gavin S's updateReviewer Update

18 Jul 2019, 11:07

Hi Renall,

Any feedback for me yet please?

Thanks!

Kind regards,

Gavin

Gavin S's update18 Jul 2019, 11:07

Reviewer Update

Hi Renall,

Any feedback for me yet please?

Thanks!

Kind regards,

Gavin

Gavin S's updateReviewer Update

23 Jul 2019, 19:30

Hi Renall,

Any feedback for me yet please?

Thanks!

Kind regards,

Gavin

Gavin S's update23 Jul 2019, 19:30

Reviewer Update

Hi Renall,

Any feedback for me yet please?

Thanks!

Kind regards,

Gavin