Wrong data allocation and poor customer service

I opened a contract with MTN. I signed up for 50 anytime data and 30 night time data. Mtn decided to allocate 40 anytime data and 40 night time data. I laid a query on the 23rd of September and to date nothing has been done about this. I have been going to the mtn store I opened my contract with and calling the contact centre and all I get is your query has been escalated, it’s like they use this statement to shut you up.

On the 9th of October I went to the mtn store and nothing was done. I asked to cancel the contract since I’m not getting what I want and when they put me through retentions they have the audacity to tell me that I should pay a 2800 cancellation fee but they are the ones who are not adhering to the contract.

Mtn doesn’t care about its customers at all