1 reviews | Active since Feb 2015
Original data upgrade query ref *** (3/1/2015)<br> Second query logged ***<br> Customer care query number #***<br> Mobile number related to query: ***<br> <br> On 02/01/2015 I upgrade the above data data package to a 2gb my choice with 2gb night express. On this evening I noticed that the night express was not activated and returned on 03/01/2015 to the the Somerset mall store where the upgrade was done by Georgina Smith. Calls were made to your dealership support and they confrmed that I was on the correct package, ie 2gb my choice with 2gb night express. My package has now had its recurring update on 21/01/2015 and I still fail to see my 2gb night data. I have called your 808 number and ref *** was supp****. According to 808 I am on a 2gb Broadband which does not include the 2gb night express - however I am being charged for this.<br> <br> I am dissatisfied with the service that I have received. I wish to have my data that I have used during the midnights of 02/01/2015 & 23/01/2015 REFUNDED and the correct package allocated to me.<br> <br> Morgan Raad<br> ***
Best regards,
Best regards,
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