Wrong Contract ***** agreement

MTN contacted me about two months ago stating I HAVE to upgrade my existing contract.

I asked them 3 times on the call recording to have the same amount of minutes and data etc, the agent confirmed that the package she will be allocating my number to will be similar as I requested.

My account is not correct. i run out of minutes I don't have data and I am paying a huge amount every month.

please go and listen to my call recording or send it to me and rectify it so I can be on the similar package as previous.

if not I will take this to the ombudsman and CANCEL my contract and KEEP my own number because this is not what I have agreed to in the conversation.

MTN Kimberley can not assist me as I have been dealing with the call centre.