Wrong contract and incorrect billing

<p>I have had a contract for years at MTN for both myself and my son, and always had a top up 100 for my son, cell phone number ********** 991, his upgrade was due and i contacted the the head office, i was put through to a service agent that asisted me, Sia Motsisi, the agent was very helpful, but was going on leave and advised me that there was no handsets available but as soon as it came in they will send it to me, but his colleague will keep me advised of the progress etc, I had to call in to MTN myself and was advised that they had to complete the transaction, because it was not completed on their side, after many conversations and different call centre agents i got my phone, but to my shock the first bill I got was R773.11 by then the department was on strike and no one could assist me, I spent days, then weeks then months on the phone until finally the department was back, and they advised that i had an open line, which i did not request and was not advised of, and i find this strage when I was always buying my son airtime and data, how could this be an open line or uncapped data if i bought him data on a weekly basis, and why couldnt the call centre help cap the data at the time, why did i have to wait until the staff was back form their strike which was 3 months later, well by then my bill was over R7000,00. I have now been blacklisted by MTN, and to crown it all, i am paying a contract that is of no use to me, because the phone has not been in use for more than a year, so i am paying for data and airtime that i am not using, I specifically asked for a top up 100, and as per MTN got a My choice 50, i have asked them to listen to the tapes where i asked for a top up 100 but was now handed over, when o spoke to the people at the attorneys, i was advised to go to a billins specialist at MTN, i went to my nearest MTN store but was advised that they could not do anything because the account is locked, why do i have to pay for their mistake. I want my clean credit record restored and the billing of R7000.00 sc****d and i wnat all the airtime and data lost for the past year and a half given back to me.</p>