PR
Pieter R
1 reviews | Active since Mar 2009
18 Dec 2015, 16:06
Wrong Contract
I recently signed a contract worth mtn direct for a deal on their website for Samsung galaxy note 4 black on my choice 200 with 300 sms and 500 mb data. I received the phone fine but turns out on my first month annerversary that they have me the wrong contact instead they gave me flexi 350. Can someone please sport out as I have been trying for the last couple of days with the call centres but no body knows what is going on....
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Replies (1)
MTN South Africa's replyOfficial
23 Dec 2015, 11:18Hello pieterro,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that the as of the 4th of December 2015 the commercial name of My MTNChoice TopUp has been changed to My MTNChoice Flexi.Currently this is the package that you're on: My MTNChoice Minutes 350 when I check on my side.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that the as of the 4th of December 2015 the commercial name of My MTNChoice TopUp has been changed to My MTNChoice Flexi.Currently this is the package that you're on: My MTNChoice Minutes 350 when I check on my side.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply23 Dec 2015, 11:18
Official
Hello pieterro,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that the as of the 4th of December 2015 the commercial name of My MTNChoice TopUp has been changed to My MTNChoice Flexi.Currently this is the package that you're on: My MTNChoice Minutes 350 when I check on my side.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this.
Kindly note that the as of the 4th of December 2015 the commercial name of My MTNChoice TopUp has been changed to My MTNChoice Flexi.Currently this is the package that you're on: My MTNChoice Minutes 350 when I check on my side.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
Best regards,