EO
Emma O
1 reviews | Active since Jan 2019
14 Jan 2019, 14:06
Wrong Contract!!!
Good day
On 23 November 2018 I went to MTN De Aar and signed up for a 20gig day and 20gig night owl data contract. I never received any data. Calls were made to rectify this problem, but in vain. No feedback, no data. Can you please make means to rectify this. I was very patient until now, but really I have enough of this situation now.
I also launched a complaint about the coverage of MTN in Victoria West, also in vain. Other people in town also launched complaints, also in vain. We pay a service provider for a service and we receive no service. This is really unfair to us as the customer paying every month for something that is not working properly. If we are lucky we have edge!!! This is really not fair.
Emma
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
15 Jan 2019, 09:43Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we tried contacting you , we will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we tried contacting you , we will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply15 Jan 2019, 09:43
Official
Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we tried contacting you , we will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we tried contacting you , we will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
EO
Emma O's updateReviewer Update
15 Jan 2019, 10:10Good day
Thank you for your reply. I was in a meeting yesterday when you called, and I cannot get through to the number that called me. Can you please contact me again?
Thank you!
Emma
EO
Emma O's update15 Jan 2019, 10:10
Reviewer Update
Good day
Thank you for your reply. I was in a meeting yesterday when you called, and I cannot get through to the number that called me. Can you please contact me again?
Thank you!
Emma