MH
Mike H
1 reviews | Active since Jan 2018
13 Jan 2018, 13:56
wrong contract
I was advised by the cosultant what contarct to upgrade to as per my current usage and was told what i would be getting. He said that he would mail me the contract with the details on it , which i received a day or 2 later.The consultant told me that the data and airtime would be activated on the renewal date of my contract which was 14 days later. We are now 3 months later and after 30 emails to both the store and to COSMONET I still have had no data and no response.The promises to sort it out and get back to me NEVER materialises.
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Replies (2)
MTN South Africa's replyOfficial
15 Jan 2018, 14:00Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the complaint to Irvin to contact and assist you with feedback. We require the copy of the contract signed.
The copy can be send to ***
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply15 Jan 2018, 14:00
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the complaint to Irvin to contact and assist you with feedback. We require the copy of the contract signed.
The copy can be send to ***
Kind Regards,
Alice van der Merwe
Best regards,
MH
Mike H's updateReviewer Update
17 Jan 2018, 10:44i still do not have satisfactory response - The consultant who has been trying for 3 months to assist me called me and told me that there is nothing he can do and that he will have to pay it out of his own pocket.
It is a simple procedure to cancel the contract , reverse the commission paid to cosmonet and then i will take out a new contract and cosmonet will still get there commission
MH
Mike H's update17 Jan 2018, 10:44
Reviewer Update
i still do not have satisfactory response - The consultant who has been trying for 3 months to assist me called me and told me that there is nothing he can do and that he will have to pay it out of his own pocket.
It is a simple procedure to cancel the contract , reverse the commission paid to cosmonet and then i will take out a new contract and cosmonet will still get there commission