SM
Sonja M
1 reviews | Active since Sept 2014
14 Dec 2017, 09:46
Wrong Contract
We upgraded our internet contract and every time they give us the wrong package. They make us pay for the full package that we don't even get. We have now contacted them every day and don't get anything fixed. Even when we did the upgrade on the cell contract was the correct phones but the wrong contract package and they don't fix their mistakes you just have to pay. Contract is on JJ Bergh **********
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
17 Dec 2017, 18:07Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply17 Dec 2017, 18:07
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,