Wrong cellphone package

Item: MTN South Africa
Rating: 1
Author: Dinkie A

Morning MTN did it again! Messed up an upgrade this time. App**** and invoiced for My MTNChoise + S which gives 2GB data for 24 months on 03/05/2017. MTN Store, The Glen in Oakdene Invoice number INV ********** 0 Sales person Zoleka Dibate My name is Joe van Aswegen Contact ********** 138 This matter was reported more than once and nothing has been done in a months and a half. Please help

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Replies (1)

MTN South Africa's replyOfficial

21 Jun 2017, 17:24

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Warm regards,

mike

Best regards,

MTN South Africa's reply21 Jun 2017, 17:24

Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Warm regards,

mike

Best regards,

Wrong cellphone package

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