1 reviews | Active since Feb 2015
Wrong cellphone blacklisting
<p>Okay MTN just blacklisted my phone without my knowledge. How that happens I dont know only MTN can explain. </p> <p> </p> <p>I was told to sent proof of purchase, id copy and avvidavitt to state that I'm not the one who blacklisted the phone. Whenever I call I'm told it'll be whitelisted in 24hrs. It's been two weeks already and I'm still waiting on MTN to please sort this mess out. </p> <p> </p> <p>My contact details of blacklisted phone ********** 728, ref no ********** 0056<br />Ntebohiseng is the lady who helped me recently.</p>
Dear Kgopotjo,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Kgopotjo,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,