GM
Gerhardt M
1 reviews | Active since Mar 2015
03 Mar 2015, 14:00
Wrong bills
Hi i am for 6 years at Mtn services for my cellphone. In Dec i did an upgrade and Liezl put my account on an open bill. In January they took R3200 from my bank.. I spoke to the Head Office in Klerksdorp with Stefan Willemse *** and he told me that Liesl will pay that money back to me and they will fix the problem. In February she did paid it back. Now yesterday they took again R3200 from my bank. The problem isnt sort. In the meantime i dont have money to pay my Medical fund because of Mtns fault the debit order of my medical aid didnt go through. This is the second time that it happened and it give me a bad name on my bank records.<br> <br> My mother in law was there aboy 12 o clock and then Liesl shou at her and when she said she will go to the attorney, Liesel laughed for her in her face.<br> <br> She is very arrogant and dont have respect for anyone. Every time when her boss called her she **** to him and tell him the wrong version of the story. Im not the only one who have problems with that girl. In the meantime i dont have money for my other bills and she just tell my mom in law that the problem is at Mtns Call centre.<br> <br> Can u please help me with this case.<br> <br>
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MTN South Africa's replyOfficial
05 Mar 2015, 13:09Hello anneliendp@,
Thank you for your post.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply05 Mar 2015, 13:09
Official
Hello anneliendp@,
Thank you for your post.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,