avdl
aj van der linde
1 reviews | Active since Jul 2015
22 Jul 2015, 11:07
Wrong billing / line suspended
I have received data billing charges from MTN on 2 invoices. Although I have 500mb included in my monthly contract I would still purchase an additional 2gig via my FNB account to ensure I don't run out, as I am on the road a lot. <br> So when I first realized there was something wrong with my bill I went in store and logged a complaint. I did not receive a reference number as I was assured the problem will be resolved within 7 working days, and I should wait for my next bill that will reflect the correction. Nothing changed. The following bill didn't have any data charges and I assumed that the matter was resolved. Then the next bill arrived. R2200 data charges for the previous month. 8 ref numbers and 4 months later it is still not resolved. I still pay my monthly subscription but not the data. I was told to pay the data and then they will review. She also said that if I am desperate enough to use my phone then I will pay. This is unacceptable for customer service<br> <br> I have gone as far as visiting the MTN Office in Heron Place and was promised by the Lady with whom I consulted will get back to me. My line is suspended and cannot even receive calls?<br> <br> No wonder they strike...
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MTN South Africa's replyOfficial
02 May 2023, 21:58Hello Flapjack123,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
We see from our systems that a request was logged to investigate and validate the data charges on invoice dated 20th May 2015. The request was closed with the following comments:
\Kindly note that the customer is on the standard mychoice 500mins and therefore i does not come with data unless the customer top's themselves up with data but otherwise we bill them for data usage from the time they login. This means there is no credit due.\"
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
We see from our systems that a request was logged to investigate and validate the data charges on invoice dated 20th May 2015. The request was closed with the following comments:
\Kindly note that the customer is on the standard mychoice 500mins and therefore i does not come with data unless the customer top's themselves up with data but otherwise we bill them for data usage from the time they login. This means there is no credit due.\"
Best regards,
MTN South Africa's reply02 May 2023, 21:58
Official
Hello Flapjack123,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
We see from our systems that a request was logged to investigate and validate the data charges on invoice dated 20th May 2015. The request was closed with the following comments:
\Kindly note that the customer is on the standard mychoice 500mins and therefore i does not come with data unless the customer top's themselves up with data but otherwise we bill them for data usage from the time they login. This means there is no credit due.\"
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
We see from our systems that a request was logged to investigate and validate the data charges on invoice dated 20th May 2015. The request was closed with the following comments:
\Kindly note that the customer is on the standard mychoice 500mins and therefore i does not come with data unless the customer top's themselves up with data but otherwise we bill them for data usage from the time they login. This means there is no credit due.\"
Best regards,