AJdP
Andries Johannes du Plessis

1 reviews | Active since Jun 2014

29 Jun 2015, 15:16

WRONG BILLING AND DIFFRENT AMOUNT AGAIN?? SERIOUS?

THIS IS THE MOST RIDICULOUS THING I HAVE EVER EXPERIENCED IN MY ENTIRE LIFE!!!!<br> GOT ANOTHER SMS FROM MTN TELLING THAT OUR BILLING IS OUTSTANDING AND YET AGAIN A DIFFERENT AMOUNT THAT WE WAS GIVEN, SO THIS IS THE 6TH OR 7TH TIME WE GET BILLED INCORRECTLY. PLEASE RATHER REPLY WITH A NUMBER THAT I CAN PHONE MTN INSTEAD OF MAKING EXCUSES, BECAUSE I WANT TO SPEAK TO SOMEONE. AND THEN I CANT PHONE MTN BECAUSE THEY ARE ON STRIKE.... I EMAILED FOR SOMEONE TO CONTACT ME, I ASKED SEVERAL OF TIMES FOR SOMEONE TO CONTACT ME, BUT NO ONE IS CONTACTING ME... MTN'S NAME IS JUST GOING DOWN THE DRAIN BY THE MINUTE, BECAUSE I AM NOT THE ONLY CUSTOMER THIS IS HAPPENING TO... IS THE BILLING TEAM ALSO ON STRIKE? GO LOOK ON FACEBOOK (EXPOSE BAD SERVICE) THE WHOLE PAGE IS ALMOST MTN, I WAS A PROUD MTN CUSTOMER AND WAS EXTREMELY HAPPY WITH MTN, WHAT CHANGED??? THIS IS JUST RIDICULOUS, I CAN'T BELIEVE THIS HAS TO HAPPEN TO YOUR LOYAL CUSTOMERS. WHY DON'T YOU RATHER DO THIS TO CUSTOMERS THAT DOESN'T PAY OR WHOM DOESN'T WANT TO BE WITH YOU GUYS? SO DISAPPOINTING...., WHAT MORE MUST I SAY FOR SOMEONE TO CONTACT ME... THERE MUST BE SOMEONE THAT CAN PHONE ME, SINCE SOMEONE KEEPS ON SENDING THE WRONG BILLING!!

0
Replies (1)
MTN South Africa
MTN South Africa's reply12 Jul 2015, 20:07
Official
Hello Ajjaco,

Thank you for taking time to raise your concerns with MTN.

Please accept our apologies for any inconvenience caused as result of the breakdown in service delivery.

Kindly be advised that your account is current and you have a credit balance of R 5,234.15. It was not our intention to confuse or displease you.

Once again please accept our heartfelt apologies for the inconvenience caused and thank you for your continued support.

Warm regards,
MTN SA
REQ:***

Best regards,