AR
Alex R
1 reviews | Active since Nov 2016
30 Nov 2016, 13:17
Wrong Billing Address!
<p>Wrong Billing Address!<br />For three years I've been receiving an account from MTN for their Client, at my address, which I bought from the MTN client. Despite contacting Mweb on their web site, personally going into the branch at least four times & speaking to the Supervisor, re-posting the bill every month with a return to sender - "Not at this address," calling the call centre, contacting the RICA body on their web page, advising the previous owners have moved & need to be Rica'd - I am still receiving the bills (36 bills later) at the wrong address?<br />Not only are clients supposed to be legally Rica'd as per the law, the supervisor advises there's nothing that she can do?<br /><br />How do I stop MTN from sending me their ******* Spam mail?</p>
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MTN South Africa's replyOfficial
02 Dec 2016, 15:55Good afternoon Alex
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
MTN South Africa's reply02 Dec 2016, 15:55
Official
Good afternoon Alex
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,