WRONG BILLING
<p>end of july i upgraded from R289pm to R229pm</p> <p> </p> <p>they never changed the contract price</p> <p>and they are still taking 289 instead of 229</p> <p> </p> <p>i called twice</p> <p>the first time i was given a reference number and was told to call back within two days</p> <p>i called back again and was told its under investigation and they get back to me once it has being resolved</p> <p>its october now no feedback no nothing</p> <p>the still taking 289 from my account</p> <p>this sucks really</p>
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Replies (3)
MTN South Africa's replyOfficial
26 Oct 2016, 12:55Good day Keslynn Shinners
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that your account has been corrected and a credit request has been logged with the billing department for the invoice dated 2016-08-13 to 2016-10-13, REQ:***.
Please also note that our system shows that on the 2014-12-08, you requested for the 50MB Top up Recurring bundle to be loaded on your account. To cancel the recurring bundle, please contact 808 from an MTN contract phone.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply26 Oct 2016, 12:55
Official
Good day Keslynn Shinners
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that your account has been corrected and a credit request has been logged with the billing department for the invoice dated 2016-08-13 to 2016-10-13, REQ:***.
Please also note that our system shows that on the 2014-12-08, you requested for the 50MB Top up Recurring bundle to be loaded on your account. To cancel the recurring bundle, please contact 808 from an MTN contract phone.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's replyOfficial
26 Oct 2016, 12:56Good day Keslynn Shinners
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that your account has been corrected and a credit request has been logged with the billing department for the invoice dated 2016-08-13 to 2016-10-13, REQ:***.
Please also note that our system shows that on the 2014-12-08, you requested for the 50MB Top up Recurring bundle to be loaded on your account. To cancel the recurring bundle, please contact 808 from an MTN contract phone.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply26 Oct 2016, 12:56
Official
Good day Keslynn Shinners
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that your account has been corrected and a credit request has been logged with the billing department for the invoice dated 2016-08-13 to 2016-10-13, REQ:***.
Please also note that our system shows that on the 2014-12-08, you requested for the 50MB Top up Recurring bundle to be loaded on your account. To cancel the recurring bundle, please contact 808 from an MTN contract phone.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
's updateReviewer Update
27 Oct 2016, 12:58Noted.
Thank you
Regards
's update27 Oct 2016, 12:58
Reviewer Update
Noted.
Thank you
Regards