Wrong billing
<p>how can a top up account that i pay ecerymonth get to R3000. They are robbing me as i have reversed some of the debit order on the 25 but i make an arrangement that they must deduct a lessor ammount same month but on the 27 , what they do they do not acknowledge the payment i make after i have reversed their debits i have proof of all the paymets on my bank statement. All MTN does has ignored the payment and accumulated what i have reversed to ammount to R3000 where as i pay them every month. To make matters worsr last month they said i need to R1700 which i paid an i kept geeting sms tha i must pay R600 which is my monthly subscription all my account will be suspended, i ignored the sms as i know its an ormal amount now my fone has been susoended and they say i owe an amount of R1900 how did it get there a prepaid tell me . i want them to give me a break down this is day light ******* how did i end up with that amount on aprepaid contract i pay every month and i have proof on my bank statements. Tell me doe that make sense. they tell ne thei investigatin will take 5 woking day what do i do in the mean time whos fault is it? they will pilll a call of the agent that said i needed to pay R1700 after 3hrs really. i want my line opened and they think they will rip me off so much money.</p>
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MTN South Africa's replyOfficial
27 Jun 2016, 09:22Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
Please take note that the invoice balance for March was for R807.93, the invoice balance for April month was R509.00, the invoice balance for May was R659.03
The debit orders returned unpaid
The bill came to the balance of R3025.36 on the 20-5-2015 due to more than one debit orders returned unpaid.
The account has been changed from debit order to cash method on the 31-5-2016. The account balance on the 20-5-2016 was R3025.36 this is due to the unpaid debts. On the 25-5-2016 MTN requested the debit order for R1716.33. The account balance on the 25-5-2016= R1309.03. You have made a payment for R1717.00 on the 25-5-2016 the account balance then reflect in credit with R407.97. The unpaid debit charge of R11.40 has been used against the credit or R407.97, the account then in credit with R396.57. The unpaid balance of R1716.33 added back to account, the credit for R396.76 used against this balance. Account balance on the 30-5-206 =R1319.76. The invoice for June added to the account and the account balance is now R1977.94.
Please can you fax the proof of payment to ********** 317.
Kind Regards,
Alice van der Merwe
REQ: **********
Best regards,
MTN South Africa's reply27 Jun 2016, 09:22
Official
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
Please take note that the invoice balance for March was for R807.93, the invoice balance for April month was R509.00, the invoice balance for May was R659.03
The debit orders returned unpaid
The bill came to the balance of R3025.36 on the 20-5-2015 due to more than one debit orders returned unpaid.
The account has been changed from debit order to cash method on the 31-5-2016. The account balance on the 20-5-2016 was R3025.36 this is due to the unpaid debts. On the 25-5-2016 MTN requested the debit order for R1716.33. The account balance on the 25-5-2016= R1309.03. You have made a payment for R1717.00 on the 25-5-2016 the account balance then reflect in credit with R407.97. The unpaid debit charge of R11.40 has been used against the credit or R407.97, the account then in credit with R396.57. The unpaid balance of R1716.33 added back to account, the credit for R396.76 used against this balance. Account balance on the 30-5-206 =R1319.76. The invoice for June added to the account and the account balance is now R1977.94.
Please can you fax the proof of payment to ********** 317.
Kind Regards,
Alice van der Merwe
REQ: **********
Best regards,