QK
Quentin K
1 reviews | Active since Nov 2015
09 Nov 2015, 16:10
Wrong Billing
I upgraded through Mobiles Plus a 3rd party for MTN who actually called me in August but the amount that I agreed on of R609 per month has never been met I am still getting charged between R1000 and R1200 per month and MTN or Mobiles Plus can tell me what is going on so please people save yourself a lot of trouble and avoid using both of them I have called,emailed and visited the stores but to date Nothing has changed.If there is anyone with some advise for me please send it to me.
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MTN South Africa's replyOfficial
10 Nov 2015, 12:10Hello Cone04,
We are truly sorry for any inconvenience caused and for the delay with the matter being resolved.
We have now perused your account and see that your 1GB recurring bundle was still active as an additional service and that your hardware fees from the previous upgrade done with Nashua Mobile was still active and we've now requested the service to be removed.
Once we get feedback on the removal of the service, can we request our Billing Department to credit your account accordingly.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delay with the matter being resolved.
We have now perused your account and see that your 1GB recurring bundle was still active as an additional service and that your hardware fees from the previous upgrade done with Nashua Mobile was still active and we've now requested the service to be removed.
Once we get feedback on the removal of the service, can we request our Billing Department to credit your account accordingly.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply10 Nov 2015, 12:10
Official
Hello Cone04,
We are truly sorry for any inconvenience caused and for the delay with the matter being resolved.
We have now perused your account and see that your 1GB recurring bundle was still active as an additional service and that your hardware fees from the previous upgrade done with Nashua Mobile was still active and we've now requested the service to be removed.
Once we get feedback on the removal of the service, can we request our Billing Department to credit your account accordingly.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delay with the matter being resolved.
We have now perused your account and see that your 1GB recurring bundle was still active as an additional service and that your hardware fees from the previous upgrade done with Nashua Mobile was still active and we've now requested the service to be removed.
Once we get feedback on the removal of the service, can we request our Billing Department to credit your account accordingly.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,