CS
Chili S

1 reviews | Active since Jun 2013

19 Aug 2015, 08:06

Wrong billing

I had a 2 years contract with Mtn and they ended this February 2015.I lost my job November 2014 and couldn't pay for November to December and made arrangements for those months as I am still waiting for my uif.My line was cut in December 2014.To my surprise I was called by the cleaner 8f the flat that I used to stay and she says I have so many letters from Mtn only to find out they still busy billing me.<br> <br> My 24 months relationship passed and I am liable for the November 2014 to February bill.Aikhona mani Mtn stop robbing pple.

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Replies (1)
MTN South Africa
MTN South Africa's reply09 Sept 2015, 14:01
Official
Hello Chilly2,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that your query has been escalated to our credit management dept and someone will be contacting you.

Regards
Rajesh

Best regards,