MR
MOLOKO R
1 reviews | Active since Feb 2018
16 Mar 2019, 10:38
Wrong billing
I thought you are sorting out my contract with regards to wrong billing. And also what happened to the money that was supposed to be refunded to me? When I took out the contract it said I will pay 369 not 500. Every month you promised to do something about it but you don't.
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MOLOKO R's updateReviewer Update
16 Mar 2019, 10:39I thought you are sorting out my contract with regards to wrong billing. And also what happened to the money that was supposed to be refunded to me? When I took out the contract it said I will pay 369 not 500. Every month you promised to do something about it but you don't.
MR
MOLOKO R's update16 Mar 2019, 10:39
Reviewer Update
I thought you are sorting out my contract with regards to wrong billing. And also what happened to the money that was supposed to be refunded to me? When I took out the contract it said I will pay 369 not 500. Every month you promised to do something about it but you don't.
MTN South Africa's replyOfficial
18 Mar 2019, 11:22Good day Moloko,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly send me a copy of your contract as per our telephone conversation, please send it to *** Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly send me a copy of your contract as per our telephone conversation, please send it to *** Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,
MTN South Africa's reply18 Mar 2019, 11:22
Official
Good day Moloko,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly send me a copy of your contract as per our telephone conversation, please send it to *** Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly send me a copy of your contract as per our telephone conversation, please send it to *** Warm Regards,Zanele MazibukoComplaints Management Team
Best regards,
MR
MOLOKO R's updateReviewer Update
04 Apr 2019, 07:17I would line to know, is the package still. 20GIG OR 10GIH, Because when we check on the mtn app it has changed to 10 gig.
MR
MOLOKO R's update04 Apr 2019, 07:17
Reviewer Update
I would line to know, is the package still. 20GIG OR 10GIH, Because when we check on the mtn app it has changed to 10 gig.