MR
MOLOKO R
1 reviews | Active since Feb 2018
25 Jan 2019, 23:46
Wrong billing
We took out a data contract in. November. We were supposed toPay 369 . But to our suprice it's 1000..been trying to get help and get this solved but no one bothered.
Reffrence :1- ********** 7206
**********
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Replies (1)
MTN South Africa's replyOfficial
28 Jan 2019, 14:39Good day
Thank you for your post and sorry for the inconvenience caused. I have sent you an email on both your email addresses provided.
As per our telephone conversation, please send the information requested so as to forward to the relevant department to investigate and provide a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Zenetta Portia Viljoen
Complaints Management Team
Thank you for your post and sorry for the inconvenience caused. I have sent you an email on both your email addresses provided.
As per our telephone conversation, please send the information requested so as to forward to the relevant department to investigate and provide a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Zenetta Portia Viljoen
Complaints Management Team
Best regards,
MTN South Africa's reply28 Jan 2019, 14:39
Official
Good day
Thank you for your post and sorry for the inconvenience caused. I have sent you an email on both your email addresses provided.
As per our telephone conversation, please send the information requested so as to forward to the relevant department to investigate and provide a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Zenetta Portia Viljoen
Complaints Management Team
Thank you for your post and sorry for the inconvenience caused. I have sent you an email on both your email addresses provided.
As per our telephone conversation, please send the information requested so as to forward to the relevant department to investigate and provide a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Zenetta Portia Viljoen
Complaints Management Team
Best regards,