MDD
Ms. Dee Dee
1 reviews | Active since Jul 2015
02 Jul 2015, 09:41
WRONG BILLING
I am so disappointed with MTN, they have just taken ,R. 2,440. from my account which i am not sure for what, 2 months ago i received an incorrect statement Which i logged a query about 2 months ago. as you cannot call them , the call Centre on strike, now i pay for what i have not used. can someone sort this out as nothing work in this country, please do not ***** more from the poor citizen, all i need is my money back not excuses and explanation and as soon as possible, I DONT WANT CREDIT .. i have other bills to pay.<br> <br> Please sort this as soon as possible<br> <br> thank you <br> <br> Dorothy<br>
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MTN South Africa's replyOfficial
15 Jul 2015, 11:04Hello ******mtn2015,
We are truly sorry for the inconvenience caused and for the delayed response.
We have now perused your account and see that the credit was allocated to the account on the 14th of July 2015 and a refund request has been logged for our Banking Department to allocate the funds to your banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response.
We have now perused your account and see that the credit was allocated to the account on the 14th of July 2015 and a refund request has been logged for our Banking Department to allocate the funds to your banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply15 Jul 2015, 11:04
Official
Hello ******mtn2015,
We are truly sorry for the inconvenience caused and for the delayed response.
We have now perused your account and see that the credit was allocated to the account on the 14th of July 2015 and a refund request has been logged for our Banking Department to allocate the funds to your banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response.
We have now perused your account and see that the credit was allocated to the account on the 14th of July 2015 and a refund request has been logged for our Banking Department to allocate the funds to your banking account.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,