FM
Fifi M
1 reviews | Active since Aug 2015
09 Dec 2015, 06:36
wrong billed
I need to know what happened to my R130.00 airtime which I loaded yesterday and never used it. I need an explanation before I port my number to another service provider.
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Replies (1)
MTN South Africa's replyOfficial
09 Dec 2015, 14:33Hello molefinyane3,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We are have now escalated your complaint to our Prepaid Department Management team to investigate what has happened to the airtime and requested that they make contact with you.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We are have now escalated your complaint to our Prepaid Department Management team to investigate what has happened to the airtime and requested that they make contact with you.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply09 Dec 2015, 14:33
Official
Hello molefinyane3,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We are have now escalated your complaint to our Prepaid Department Management team to investigate what has happened to the airtime and requested that they make contact with you.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We are have now escalated your complaint to our Prepaid Department Management team to investigate what has happened to the airtime and requested that they make contact with you.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,