MK
Mzwandile K
1 reviews | Active since Apr 2015
20 Apr 2015, 20:58
WRONG AND UNFAIR BILLING
My cellphone account was with Nashua (Account No. ***4, and I was paying R376 per month. It was transferred to MTN (Account No. N***), where I was now paying R865.99 per month. I have gone twice to MTN to complain, to no avail. They have been deducting the amount from my account every month.
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MTN South Africa's replyOfficial
06 May 2015, 14:33Hello Nolight,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the billing management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the billing management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply06 May 2015, 14:33
Official
Hello Nolight,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the billing management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the billing management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Best regards,