wrong amount debited

Can you please assist with the quiry that i have send to MTN about my billing of my two contracts and its seems as if they are not willing to assist to my request <br> <br> attached here is the email i have send to MTN nad still no response <br> <br> - [Email Removed] Wrote -----<br> Good morning<br> <br> I will like to submit my query on my contract packages and monthly payments<br> <br> I march 2015 i have down graded my contract to a lower package through Mtn direct sales and now to my surprise i have notice that the amount that is debited on my bank is not what we agreed on ,<br> can you please assist me am sure that the amount that is debited to my bank account is not correct,<br> <br> and when i spoke to one of your client service assistant by the name of Samuel MPsime told me that he is going to ask Angelique Snegu to contact me and explain to me about the two contract but i have been waiting until now she haven't contacted me he also promised that they can play back the telephonic conversation which happened during the time of upgrade .<br> <br> Can you please assist me with this issue<br> <br> <br>