CN
Cedric N
1 reviews | Active since Sept 2014
01 Jul 2015, 00:51
Wrong Amount Charged on my Account for 1 year/MTS
I upgraded my contract with MTN last year March 2014 for Samsung Galaxy S4 Smartphone for R399 a month and MTN have been taking on account since then R567 for almost a 1year and 4 months, I spoke to Tania on Sunday and She said I have been charged Blackberry Internet service which I dont even use a blackerry.<br> <br> I am requesting the refund to be processed ASAP ***<br>
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MTN South Africa's replyOfficial
11 Jul 2015, 21:35Hello RARATATA,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us as the matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives. The credit of R904.59 has been sent for approval and will reflect on your next statement.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us as the matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives. The credit of R904.59 has been sent for approval and will reflect on your next statement.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
MTN South Africa's reply11 Jul 2015, 21:35
Official
Hello RARATATA,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us as the matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives. The credit of R904.59 has been sent for approval and will reflect on your next statement.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us as the matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives. The credit of R904.59 has been sent for approval and will reflect on your next statement.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica