CB
Clive B
1 reviews | Active since May 2013
05 Jun 2015, 19:31
WRONG AMOUNT BILLED ON MY CONTRACT
On the very first month my upgraded account was overcharged by about R180. I went into the Hemingways branch where I took out the contract to query it. What a shock! They can do nothing about it locally. It has to be escalated to Head Office! Another shocker, nothing can happen because MTN are on strike! This is simply not acceptable. That is now both my contracts that are horribly *****ed up. Is there a way out of these contracts please? I cannot keep throwing good money after bad.<br> And please, MTN, do not respond with the stereotype nonsense that we have become accustomed to. Do your ****** homework and offer a meaningful solution.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
12 Jun 2015, 13:04Hello cliveboucher,
We do apologize for the inconvenience caused and for the delayed response.
We've now perused your account and see that the only additional charges on both lines has been the upgrade fees of R92.10 (R104.99 incl. VAT). The remainder of the charges was your subscription fee and promo service fee (handset installment).
Also remember that our rates have changed for all our services. Please click on the link below for more information:
http://www.mtnblog.co.za/2015-rate-changes/
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the inconvenience caused and for the delayed response.
We've now perused your account and see that the only additional charges on both lines has been the upgrade fees of R92.10 (R104.99 incl. VAT). The remainder of the charges was your subscription fee and promo service fee (handset installment).
Also remember that our rates have changed for all our services. Please click on the link below for more information:
http://www.mtnblog.co.za/2015-rate-changes/
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply12 Jun 2015, 13:04
Official
Hello cliveboucher,
We do apologize for the inconvenience caused and for the delayed response.
We've now perused your account and see that the only additional charges on both lines has been the upgrade fees of R92.10 (R104.99 incl. VAT). The remainder of the charges was your subscription fee and promo service fee (handset installment).
Also remember that our rates have changed for all our services. Please click on the link below for more information:
http://www.mtnblog.co.za/2015-rate-changes/
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the inconvenience caused and for the delayed response.
We've now perused your account and see that the only additional charges on both lines has been the upgrade fees of R92.10 (R104.99 incl. VAT). The remainder of the charges was your subscription fee and promo service fee (handset installment).
Also remember that our rates have changed for all our services. Please click on the link below for more information:
http://www.mtnblog.co.za/2015-rate-changes/
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,