WC
WILLEM C
1 reviews | Active since Jul 2011
27 Oct 2015, 12:28
WRONG AMOUNT BILLED
REQ: *** & REQ: *** refers.<br> MTN responded by requesting a copy of the contract that was upgraded.<br> I do not have a copy as I never received a copy from the MTN shop in Secunda Mall. There printer was apparently not working at that stage so they could not hand me a copy of the contract.<br> MTN can request a copy themselves from the MTN shop in Secunda Mall where the contract was upgraded.<br> My complaint still not resolved but MTN is now also threatening me with full service suspension and Legal Action.
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MTN South Africa's replyOfficial
29 Oct 2015, 15:11Hello wer123,
Thank you for your post.
We apologize for any inconvenience incurred.
We do not have any copy of the upgrade signed with the store on our systems. This copy is with the stores.
We have escalated now the request to the stores managers to assist us with a copy op the contract. Once we have received the copy and the copy do reflect that the usage limit should have been set from the upgrade date then we can assist with the credit on the account. No credit can be passed until we have received the copy of the upgrade signed.
We have removed the suspension notification until we received the copy of the contract.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
We do not have any copy of the upgrade signed with the store on our systems. This copy is with the stores.
We have escalated now the request to the stores managers to assist us with a copy op the contract. Once we have received the copy and the copy do reflect that the usage limit should have been set from the upgrade date then we can assist with the credit on the account. No credit can be passed until we have received the copy of the upgrade signed.
We have removed the suspension notification until we received the copy of the contract.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply29 Oct 2015, 15:11
Official
Hello wer123,
Thank you for your post.
We apologize for any inconvenience incurred.
We do not have any copy of the upgrade signed with the store on our systems. This copy is with the stores.
We have escalated now the request to the stores managers to assist us with a copy op the contract. Once we have received the copy and the copy do reflect that the usage limit should have been set from the upgrade date then we can assist with the credit on the account. No credit can be passed until we have received the copy of the upgrade signed.
We have removed the suspension notification until we received the copy of the contract.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
We do not have any copy of the upgrade signed with the store on our systems. This copy is with the stores.
We have escalated now the request to the stores managers to assist us with a copy op the contract. Once we have received the copy and the copy do reflect that the usage limit should have been set from the upgrade date then we can assist with the credit on the account. No credit can be passed until we have received the copy of the upgrade signed.
We have removed the suspension notification until we received the copy of the contract.
Kind Regards,
Alice van der Merwe
***
Best regards,